FAQs

• Mounting and installation of indoor unit on wall
• Placing the outdoor unit at serviceable location
• Drilling one hole on a brick wall (no core cutting) to connect the Outdoor unit (ODU) with the Indoor unit (IDU)
• Laying of interconnect copper pipe between indoor and outdoor unit (if provided with the unit). Vacuumising the piping along with indoor unit. Approved copper makes to be used
• Laying of drain pipe for water and connecting with indoor unit.
• Connecting ODU and IDU using standard wire length provided by the company and commissioning of the unit.
• Sealing the holes with white cement / POP
• Connecting ac stabilizer if provided by the customer in-between the main power point and the outdoor unit.
• Fixing ODU stand if available
• Checking the machine performance
• Demo of the product

With Outdoor Unit

With Indoor Unit

• Drilling more than one hole for copper pipe connectivity between IDU and ODU
• Thicker concrete wall needs specialized equipment, so drilling holes through them will incur additional cost (core cutting). No wall chiseling / civil or mason work is included
• An additional voltage stabilizer, if there are voltage fluctuations in the area
• Wiring extension from Electricity Meter to Installation site, Power point/MCB fitting and any other Electrical work will be organized by the customer from their side.
• Any extra copper pipe length that might be needed for installation (as per customer’s site requirement) beyond the copper pipe supplied with the product and the labour charges for laying this additional copper pipe cost will be borne by customer.
• Grill/glass cutting and welding work will be organized by customer from their side.
• Uninstallation/Shifting of old AC
• Outdoor stand if supplied by customer, labour charges for fixing same has to be borne by customer.
• Ladder to be arranged by customer in case required at installation site.
• In case piping is already pre-laid by customer during construction stage, then nitrogen pressure testing will be required after connecting outdoor and indoor. The cost of the same to be borne by customer.
• Anything else not covered in standard installation will be chargeable.

Installation Charges applicable for RA / WAC Customer

Terms & Conditions

• No Electrical work included in any sort of installation
• No Wall chiselling / Civil or mason work is included in any sort of installation.
• It should be on actual chargeable basis to customer.
• GST applicable as per the government norms.
• If anything additional required which is not covered above would be on actual chargeable basis.
• *In case customer is getting installation done post site inspection, charges for same will be adjusted against total installation cost
• ** Approved copper makes to be used

Ladder to be arranged by customer in case required at installation site.

Installation price for split AC will cover following:

Mounting and installation of indoor unit on wall, Making hole on wall for taking out copper tubes and filling it with white cement, Placing the outdoor unit at serviceable location, Interconnection of copper pipes. Connection the wiring and commissioning the units. Installation of stabiliser provided by customer. Vacuumising of copper pipe.

These changes will be effective from 1st^th Mar’ 21 and valid till rescinded.

The objectives are:

• Provide consumers with energy efficiency information of labeling product to make purchase decision.
• Differentiate the product by energy efficiency and simulate introduction of cost effective, energy efficient technology.
• Enhance effort to promote environmental protection initiatives through usage of energy efficient product

The estimated electrical consumption can be calculated by using the following formula:

Estimated Electrical Consumption = Input (kW) X No. of hours used X No. of days per month X Current Utility Rate

Generally, the average life span of any air conditioner is six to seven years. This is subjected to usage pattern and regular servicing of the air conditioner by a qualified air conditioner technician.

An Inverter air conditioner delivers cool air by varying the frequency of the compressor, and thus regulates the refrigerant to satisfy room cooling requirements and achieve the desired temperature with minimal fluctuations. It eliminates waste with precise control. In this way, it is more energy efficient.

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To reduce excessive load in a restart, the air conditioner does not operate for three minutes when the ON switch is pressed immediately after it is shut down or when the operation mode (setting) is changed using the remote controller.

The air conditioner conducts a "warm-up" operation first so that it won't blow cold air in the heating mode. The fan starts operating after one to four minutes of warm-up operation. (The warm-up operation becomes longer when the outside air temperature is low.)

The water flowing sound is produced by the refrigerant that flows inside the air conditioner. This sound is more prone to generation when the defrost operation is activated in a heating operation.

The air releasing sound is caused by a change of the refrigerant flow direction. This sound is generated when the air conditioner stops operating or the defrosting operation is activated in a heating operation.

Plastic parts such as the front panel produces a crackling sound when they expand or contract slightly due to temperature change.

The defrost operation activated in the heating mode removes frost, which turns into water or steam. A small amount of water is also discharged during a heating operation.

The amount of drained water varies depending on room temperature and humidity. A large amount of drained water does not denote a malfunction.

Check the following:

• Make sure the circuit breaker is not turned off and the fuse is not blown.
• Make sure the power cord plug is connected securely to the service outlet.
• Make sure there is no power outage.
• Make sure the remote controller has new batteries.
• Make sure the timer is not programmed mistakenly.

• Make sure the air filters are not dirty.
• Make sure the air inlets and outlets of the indoor and outdoor units are not blocked by objects.
• Make sure the temperature setting on the remote controller is appropriate.
• Make sure the doors and windows are closed.
• Make sure the air flow and direction settings are appropriate.
• Make sure ventilation fans in the room are not operating.

• Check to see if the air filters are clean.
• Also make sure the air inlets and outlets of the indoor and outdoor units are not blocked.

Lightning and radiowaves can sometimes cause abnormal operations of air conditioners.

Cut off the power supply by unplugging the power cord or turning off the circuit breaker, then re-supply power and restart the air conditioner.

The cold air blow out during a cooling operation reduces the temperature of the room air and sometimes generates a mist.

When power supply voltage fluctuates largely, the air conditioner may stop operating to protect the equipment. (When power supply returns to a normal condition, the air conditioner resumes operation after three minutes.)

When the ON timer is set, the air conditioner may start as early as one hour before the set time in order to bring the room temperature close to the temperature set with the remote controller.

If the remote controller is operated (except ON/OFF operation) during this time period, the air conditioner enters the stop mode.

When this happens, turn on the air conditioner using the remote controller, and set the timer again.

When the unit is turned on, the microcomputer operates the flaps to determine their position for initialization.

The flap control varies the flap position depending on the operation mode such as cooling and heating.

When the air flow is set to LOW, the amount of air flow increases when the overload control is activated.

("Overload" is a condition in which the air conditioner operates under excess load. Overload can be caused by dirty filters.)

The air outlet flaps move when the frost prevention or ceiling soiling prevention function is activated.

The indoor unit fan operates at L for one minute when the outdoor unit (compressor) is not operating. The monitoring function forcibly operates the indoor unit fan for one minute.

At the same time in the master and slave indoor units of a simultaneous operation multi-unit. There is a slight time lag in the signal transmission between the master and slave units. It does not denote a malfunction.

In order to reduce the temperature of the heater, the fan operates 60 to 100 seconds after the air conditioner stops operating.

After the air conditioner stops operating, the drain pump operates for several minutes in order to discharge condensate from the drain pan (condensate receiving tray).

The flaps remain at the same position when room temperature reaches the set level and the thermostat turns off. When the thermostat is off, the flaps do not swing.

When a multiple number of units are controlled by a single remote controller (group control), the remote control thermostat cannot be set.

Room, furniture and cigarette smoke odors enter the indoor unit and remain in the unit. When the air conditioner is turned on, it blows the accumulated odors together with air. (It is recommended to clean the inside of the indoor unit. Call the contact center.)

• The power cord and plug are extremely hot or damaged.
• Abnormal noise is produced during operation.
• Foreign items or water entered the air conditioner accidentally.
• Circuit breaker, fuse or earth leakage circuit breaker trips frequently.
• The ON switch or button sometimes fails to operate the air conditioner.
• Burning odors are produced.
• Water leaks from the indoor unit.
• The Operation lamp blinks, and the temperature indicator displays two alphanumeric characters.
  (The display indicates the type of error. Check the alphanumeric characters and notify your dealer when requesting a repair.)